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Work Experience
Design Researcher at Visa
2019- Present
Lead design researcher for studies supporting security and identity products at Visa
Strategize and roadmap design research studies to address the ongoing research needs for security and identity products
Leverage a variety of design research methods to deliver high-quality deliverables which inform both internal and external client products
Pictured: Two of my team members and I wearing our “lab coats”. We ordered them as a running joke about being lab researchers and also to keep us warm in our super cold usability lab!
Design Research Intern at Visa
Summer 2018
Supported studies conducting task based usability tests, user interviews, and surveys to generate actionable recommendations
Intern project: Designed a tool to smoothly transition new hires to the UX team at Visa. Delivered a prototype after conducting generative interviews, outlining design requirements, and building wireframes
Pictured: Two of my fellow interns and I at Visa’s intern design summit in San Fransisco.
Research Assistant at UW
July 2017-September 2017
Worked with Twitter datasets to analyze 20,000 twitter accounts to understand how journalists behave on social media during crisis events
Built network graphs to visually represent the role journalists play in the spread of information online
Proposed key features for developer to use in machine learning algorithm to recognize journalists online
Pictured: A network graph I made plotting twitter accounts who tweeted about the 2014 Oso mudslide to highlight the role journalists play in spreading information online during a crisis.
Education
Bachelor’s of Science in Human Centered Design & Engineering
University of Washington |
Seattle
September 2016 – June 2019
Pictured: My team and I working on our senior capstone project. Fun fact, we loved this project so much we’re still currently working on it after graduating a couple years ago.
Associates Degree in Arts and Science
Bellevue College | Bellevue September 2014 – June 2016
Summary of Qualifications
Accessibility
Advocate for accessibility across teams, making sure to address accessibility and inclusive design when conducting all research studies
WCAG Training
Inclusive Recruitment
VGAR Training
Accessibility Audits
UX Research
Mastery and experience in a variety of generative and evaluative research methods
Usability Testing
Heuristic Reviews
User Interviews
RITE Testing
Concept Testing
Surveying
Card Sorting and IA
Contextual Interviews
Client Management
Manage research projects with multiple clients at the same time
Coordinate kickoff meetings, build out timelines, outline dependencies from product and design teams, and deliver research presentations to key stakeholders
User Centered Design
Proficiency in the user centered design process
Writing use cases
Creating Personas
Defining design requirements
Wireframing
Rapid prototyping
Publications
Publish First, Correct Later: How Journalists Engage in False Rumors Online
CHI 2018
Kate Starbird, Dharma Dailey, Gina Lee, Owla Mohamed, and Emma Spiro
The 13th International AAAI Conference on Web and Social Media (ICWSM-2019).
Li Zeng, Dharma Dailey, Owla Mohamed, Kate Starbird, Emma Spiro. 2019.
Cumulative Cues: Identifying Journalists on Twitter. Poster presented
Computation + Journalism 2017
Kate Starbird, Dharma Dailey, Katya Yefimova, Owla Mohamed, Lunden Harris, and Preethi Varadharajan